Shipping policy
Shipping Policy
At Viral Homebody, we are committed to getting your order to you as quickly and safely as possible so you can begin enjoying your wellness routine from home.
Processing Times
Orders are typically processed within 1–3 business days after payment has been received.
Please note that processing times may increase slightly during busy sale periods, holidays, or product launches.
Shipping Timeframes
Due to the size and nature of some of our wellness products, please allow up to 2 weeks for delivery within Australia.
Many orders may arrive sooner depending on your location and current shipping demand, however we recommend allowing the full estimated timeframe before contacting us regarding your shipment.
Tracking Information
Once your order has been shipped, you will receive tracking information via email so you can monitor your delivery progress.
Shipping Delays
While we aim to deliver all orders within estimated timeframes, occasional delays may occur due to:
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Courier delays
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High shipping volumes
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Weather events
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Customs or transport disruptions
Viral Homebody is not responsible for delays once an order has been dispatched with the shipping carrier.
Incorrect Shipping Information
Please ensure your shipping details are entered correctly at checkout. Viral Homebody is not responsible for delays or lost parcels resulting from incorrect shipping information provided by the customer.
Lost or Damaged Parcels
If your parcel arrives damaged or appears lost in transit, please contact us at info@viralhomebody.com as soon as possible so we can assist you.
Contact
For all shipping enquiries, please contact: